●Executed all aspects of research including defining research objectives, conducting research sessions, data, analyzing data, answering deep product questions and presenting deliverables as part of rolling research.
●Led over 30 research projects and presented reports with recommendations and research findings to stakeholders including engineers, product managers, designers, marketing and executives.
●Collaborated cross-functionally with stakeholders across various product teams to build and iterate products on desktop and mobile.
●Moderated over 100 in depth user interviews in various settings including in-lab, and remote.
●Worked with both qualitative and quantitate data, using industry standard metrics.
UX Researcher @ ESMOA (Freelance) March 2020-April 2020
●Completed heuristic evaluation, comparative analysis and user interviews to help stakeholders strategize on general direction their website.
●Used website analytics to provide useful insight into competitors current state of business and viability.
●Created a findings and recommendation report and presented to stakeholders.
UX Researcher & Designer @ Downtown Women’s Center (Freelance) Feb 2020-March 2020
●Conducted user interviews, usability testing and launched a survey in order to identify common pain points users were experiencing on the clients website.
●Used research findings to redesign the existing website using Sketch & Invision.
●Presented redesign to client & stakeholders.
UX Researcher & Designer @ The Free Book Buggie, Non-Profit (Freelance) Dec 2019-Feb 2020
●Conducted competitive audit, cognitive walkthrough, contextual inquiry, and user interviews to explore the problem space.
●Successfully utilized content strategy to highlight organizations impact on the community, and designed an improved communication system that increased donor and volunteer retention.
UX Researcher & Designer @ eMDpowered, Mobile App Concept Nov 2019-Dec 2019
●Founded a mobile app concept that aims to improve inclusivity in healthcare by letting users discover health providers well suited to work with them based on their personal identities and unique experiences.
●Conducted user interviews, card sorting, and competitive audit.
●Synthesized data, created user flows & wireframes.
UX Research & Designer @ 3M (Freelance) Oct 2019-Nov 2019
●Designed an interconnected system for 3M’s healthcare sector.
●Utilized secondary research, contextual inquiry, and user interviews.
●Used 3M sensor technology to design a product to help the elderly successfully age in place.
Other Clients Include: Digi International Pikup SkillSense